Terms of Service

1. Agreement to Terms

By accessing elavegas.com or enrolling in any ELA program, you agree to these Terms of Service. If you do not agree, please do not use the site or enroll in any program.

These Terms of Service form a binding agreement between you and ELA — English Language Access, a business operating from Las Vegas, Nevada, United States.

2. Description of Services

ELA — English Language Access provides English language access and professional communication coaching for individuals and organizations. Our programs include:

Individual Programs (Stream 1)

• Tier 2: Executive Communication Accelerator — 8-week live group cohort. $1,997.
• Tier 3: VIP 1-on-1 Coaching — 90-day private coaching engagement. $3,500.
• Tier 3 Premium: Executive Market Access Program — 90-day private engagement including a materials audit. $6,500.

Organizational Programs (Stream 2)

• Refugee Resettlement Program — $2,500 per 4-week cycle.
• Foundation Workplace English Workshop — $3,500 per 4-week cycle.
• Quarterly Partnership Program — $8,000 per quarter.
• Annual Institutional Contract — $18,000 to $24,000 annually.
• Custom Curriculum Development — $5,000 one-time fee.

Program details, session schedules, and curriculum are described on the website and confirmed in writing upon enrollment.

3. Enrollment and Payment

Individual enrollment

Enrollment in Stream 1 programs is not automatic. Prospective clients submit an assessment call request. ELA reviews the submission and contacts the prospect to schedule a call. Enrollment is confirmed only after the assessment call and receipt of full payment. Joining the waitlist does not guarantee enrollment.

Payment

Full payment is due before the program start date. Payments are processed through Stripe. By providing payment information you authorize ELA to charge the full program fee. All prices are in US dollars.

Organizational contracts

Stream 2 organizational contracts are confirmed by a signed agreement and invoice. Payment terms are specified in each individual contract.

4. Refund and Cancellation Policy

This section constitutes the binding refund policy for all ELA programs. Please read it carefully before enrolling.

Tier 2 Group Cohort — $1,997

Tier 3 VIP 1-on-1 — $3,500

Tier 3 Premium Executive — $6,500

Organizational Contracts (Stream 2)

How to request a refund

Email info@elavegas.com with the subject line "Refund Request", including your name, the program enrolled, and your reason for cancellation. Approved refunds are processed within 10 business days to the original payment method.

5. Program Delivery and Scheduling

Session delivery

All individual coaching sessions are delivered via Google Meet. Organizational workshops are delivered via Google Meet or on-site as specified in the contract.

Session scheduling

Cohort session dates are announced at least 2 weeks before the cohort start date. VIP 1-on-1 sessions are scheduled between the client and coach by mutual agreement. ELA will make reasonable efforts to accommodate scheduling preferences.

Rescheduling and missed sessions

VIP clients may reschedule a session with at least 24 hours notice at no charge. Sessions cancelled with less than 24 hours notice are forfeited without refund. Missed sessions without notice are also forfeited without refund.

Technology requirements

Clients are responsible for having a reliable internet connection, a working microphone and camera, and a quiet environment suitable for speech training. ELA is not responsible for session interruptions caused by the client's technical setup or internet connection.

Program modifications

ELA reserves the right to adjust session content, order, and curriculum to best serve the client's goals. Core program commitments — number of sessions, session duration, and program length — will not be reduced without client consent and appropriate compensation.

6. Client Responsibilities

To get the most from any ELA program and to maintain a productive coaching relationship, clients agree to:

• Attend scheduled sessions on time, or provide at least 24 hours notice if rescheduling is needed.
• Complete assigned practice exercises and homework between sessions.
• Communicate openly about goals, challenges, and feedback so the program can be adjusted accordingly.
• Treat the coach and any cohort participants with respect and professionalism.
• Not record, share, distribute, or publish any session content without written permission from ELA.
• Maintain the confidentiality of any personal information shared by other cohort participants.

7. Results Disclaimer

ELA provides professional coaching and evidence-based speech training methodology. Individual results vary based on the client's starting point, native language background, practice commitment, and professional context.

ELA does not guarantee specific career outcomes including promotions, salary increases, job offers, or business results. Testimonials and case studies on the website represent real client experiences and are not guarantees of similar outcomes for every client.

8. Intellectual Property

All content on elavegas.com — including the SPEAK Framework methodology, program curriculum, course materials, written content, graphics, and design — is the intellectual property of ELA — English Language Access. You may not reproduce, distribute, modify, or create derivative works from any ELA content without prior written permission.

Session recordings made by ELA for the client's personal review remain the property of ELA. Clients may use recordings for their own personal practice and review only. Recordings may not be shared, published, or distributed.

9. Confidentiality

ELA treats all client information, session content, and personal disclosures as confidential. We do not discuss client details with third parties without consent.

In return, clients agree to keep the details of their coaching sessions, program curriculum, and any proprietary ELA materials confidential.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ELA — English Language Access shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our programs or website.

ELA's total liability for any claim arising from a program engagement shall not exceed the total amount paid by the client for that specific program.

11. Governing Law and Disputes

These Terms of Service are governed by the laws of the State of Nevada, United States, without regard to conflict of law principles.

Any disputes arising from these terms or your use of ELA programs shall first be addressed through good-faith negotiation. If negotiation does not resolve the dispute within 30 days, disputes shall be resolved through binding arbitration in Clark County, Nevada, under the rules of the American Arbitration Association.

12. Organizational Contract Terms

Organizations entering into Stream 2 contracts agree to additional terms specified in their individual contract, including participant eligibility requirements, workshop scheduling protocols, impact reporting obligations, and payment terms.

In the event of conflict between these general Terms of Service and an individual organizational contract, the organizational contract governs.

13. Changes to These Terms

ELA may update these Terms of Service periodically. The effective date at the top of the page reflects the most recent update. Active clients will be notified of material changes by email at least 14 days before the changes take effect. Continued use of ELA programs after that date constitutes acceptance of the updated terms.

14. Contact

For questions about these Terms of Service: